DELIVERY INFORMATION
SHIPPING
How do we package artwork for delivery?
The packaging guarantees intact products. The posters are rolled up and protected with plastic and transported in a durable tube so as not to be damaged during transport.
Which delivery option are you offering?
We utilize different shipping partners, depending on your the quantity ordered and the area and country of destination. Once you've added your Art Posters to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.
What does the delivery cost?
The shipping fees are included in all orders.
What is the information I should know about the Shipping address?
Products will be delivered to the shipping address that you indicate when placing your order; this address may be different from the “billing address”. The time limit for delivery depends on certain factors and corresponds to the delivery time indicated on the product notice, to which must be added and also the time required for processing and dispatch. You may always contact us by email if you wish to change the shipping address. A change of shipping address after placing the order is often not possible for logistical reasons.
TRANSIT TIME, TRACKING
How long is the transit time to my city?
Our delivery time is 7-9 business days to U.S and Canada calculated from the day after you submitted your order. We ship all of our products via many carriers depending on the destination. This transit time to your destination will depend on your location in the world, the location of the manufacturing facility, and your selected shipping method (i.e. ground vs. overnight). Packaging time should be taken into account. POSTER ARCHETYPE INC. reserves the right to select the carrier. The respect of the transit times depends on our carrier. In consequence, no request for indemnification, whatever nature it may be, may be claimed by the client.
How can I track my package?
Your order will be packaged and sent out as soon as possible. Once your order has been dispatched from our Art Studio you will receive your parcels tracking link in your shipping confirmation email. As soon as, it has been sent, It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us over our email.
DELIVERY
Once the Reception of the delivery...
Upon reception of your order, it is your responsibility to open the package to verify the state of the prints within. If you do not personally receive the package, please ask the person charged with receiving the package for you to proceed with verifying the state of the contents. In case of a problem, please give your package back to the deliverer, stipulating the problem encountered and contact our customer service on the same day. Do not sign the delivery slip if the order is damaged. No claims will be honored if the delivery slip has been signed. In case of delivery by a private carrier, the carrier is not required to deliver the package to the interior of your domicile but may give you the package at the entrance of your house or building. The reception of the objects transported shall extinguish all rights of action against the carrier for damage or partial loss if within three days, excluding holidays, following this reception, the recipient has not notified the carrier, by registered letter, his protestation which must be justified.
What happens if my order is damaged during shipment ?
Don't worry - damage rarely occur. We do our absolute best to package your order so that it arrives in perfect condition. Unfortunately, we can't control accident during delivery drivers who will be handling the order along the way. If your order arrives damaged, we replace it! Simply contact us using the form on the following page, and we'll get a replacement order into production ASAP:
What happens if I do not collect my parcel ?
In the event that products are returned to us due to customers failing to pick up their package, we charge a $25. This covers shipping to and from you, as well as handling and restocking of products.